Are you able to pick up at the curbside at Good ride limo?

Yes. We are able to pick you up at the outer curb at Good ride limo.

Is my reservation confirmed immediately after I book it?

No. Your booking is not confirmed until you receive a confirmation e-mail from us.

How long does it take to confirm my booking if it is not done automatically?

This might vary depending on the day and time of the request. About 90% are confirmed in less than 30 minutes.

Is gratuity included?

Gratuity is NOT included. A tip for a job well-done is optional and is greatly appreciated.

Do I have to prepay for my ride?

Yes. We do require prepayments. You will receive an electronic invoice after your reservation is confirmed.

Am I able to communicate with a driver via Whatsapp?

Yes. If you need us to communicate via Whatsapp, please let us know in the customer notes section of the booking form.

What is curbside airport pick-up?

Curbside pick-up is our standard airport pick-up service. If you request this service, please ensure your mobile phone is switched on as soon as you land. You will receive a text message containing instructions from your driver. Promptly confirm receipt of the message. If you do not receive a text from your driver, contact us at 3107508070. Once you have collected your luggage, proceed to the outer curb marked 'Passenger Pick-up' and get in touch with your driver. Be aware that due to construction at Good ride limo, it might take up to 30 minutes for your driver to arrive at the curbside. To minimize delays, we suggest waiting at the designated passenger pick-up area.

What is Meet & Greet Service?

If you have requested meet & greet service, your driver will meet you inside the terminal with a sign displaying your name and will help you with your luggage. Please note that if the parking lots are closed due to the construction at Good ride limo, we will pick you up at the curb and refund the Meet & Greet fee.

Do you monitor flights? What happens if my flight is delayed or canceled?

Our assigned driver will monitor your flight status. If your flight is delayed, we will do our best to have a driver available upon arrival. There are no extra charges for delayed flights. In the rare case when a flight is severely delayed or canceled, we will do our best to accommodate the change or offer a full refund if our schedule does not align with the new arrival time. We will issue a full refund for canceled flights.

If I need to make changes, what is the best way to do it?

The best way to make changes is to email us at email@gmail.com . You can also call us at 3107508070.

What is your change policy?

We do not guarantee vehicle availability or pricing for any reservation changes, but we will work with you to provide the best solution. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.

What is your cancellation policy?

We require at least 12 hours cancelation notice by email or by phone prior to your pick-up time for a full refund. If you cancel in less than 12 hours, we will charge a cancellation fee: 50% of the total fare will be charged if canceled in less than 12 hours but more than 6 hours. Gratuities will be 100% refunded. 100% of the total fare will be charged if canceled in less than 6 hours. Gratuities will be 100% refunded.The full amount of the fare will be charged if the passenger fails to be at the designated pickup location. If you cannot locate your car, please do not leave your pick-up site without contacting us by phone at 3107508070.

We do not provide a refund for an unused portion of an hourly service.

Is there a fee for extra stops?

Yes. The extra fee will depend on a number of stops and miles; the minimum fee is $15.

Do you provide car seats?

Yes. Currently, we have three types of child safety seats:

Rear Facing Infant Car Seat, $15 each

(Approximately 5 to 22 pounds, up to 29 in height)

Rear Facing Toddler Car Seat, $15 each

(Approximately 15 to 35 pounds, up to 40 in height)

Forward Facing Toddler Car Seat, $15 each

(Approximately 20 to 40 pounds, up to 43 in height)

Backless Booster Seat, $15 each

(Approximately 30 - 100 pounds, 34 to 57 in height)

Are pets allowed in your vehicles?

Yes, small pets are allowed. All pets must remain inside the pet carrier while on board. Failure to have a pet carrier may result in the cancellation of your reservation. It is important to let us know if you will be traveling with a pet so that we can make the necessary arrangements.

How early should I be at the airport before a flight?

For domestic flights, it is highly recommended to arrive at the airport 2 hours before a flight, and 3 hours for international flights.